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Contact Information :  Lweendo Muyola
Job Preferences : 
Job Category:Any
Already Employed:Yes
Willing to relocate?:Yes
Education/Experience :  EDUCATIONAL QUALIFICATIONS THE COPPERBELT UNIVERSITY, School of Natural Resources- Kitwe, Zambia Bachelor of Science in Wood Science and Technology, July- 2015 KALOMO SECONDARY SCHOOL- Kalomo, Zambia General Certificate of Education, November- 2009 WORK EXPERIENCE SPENN - ZAMBIA - Lusaka, Zambia Marketing Team - Part Time (02/2020 - UP-TO -DATE) Marketing  Actively generated trial users and produced awareness of the product through excellent execution of Guerrilla marketing to more than 200 users.  Actual hands-on support at events  In-store demos on how to can use the Spenn App as a point of Sale.  Account seeding  Motivated a group of Ambassadors, Powers, and Plus in a territory  Created reports on Power / Plus / Users and other on-site issues  Maintained a strategic relationships with partners, retailers and users in order to grow product acceptance  Kept abreast and reported on competitor activities  Identified opportunities to improve consumer experience both in-store and in-market such as managing product knowledge base and user expectations. MICRO FINANCE ZAMBIA LTD - Choma, Zambia Loan Clerk / Acting Branch Supervisor (06/2015 - 08/2018) Loan Processing, Refunds, Settlements and Top ups  Identified and recommend over 600 loans suitable to specific client's need.  Processed all loan products to all clients in accordance with institutional lending policy and procedure  Calculated all loans using payslips to determine the affordability of every client, using a designated loan tool for each employer  Efficiently processed loans with speeds of one loan processed within 20 minutes as a way to maximize sales.  Fostered client retention by efficient and quick processing of client cases including refunds, settlements and top ups. Marketing  Led the team in maximization of sales by conducting mobile operations  Created the Database for existing clients for retention purpose by keeping their contacts for easy use of marketing network (Bulk SMS) a service provided by Zamtel to notify clients with any new loan development or mobile operations to be conducted in different Zones.  Planned and implemented the mobile operation service to Civil Servants- GRZ, Zambia Air Force (ZAF), Zambia National Service (ZNS) and other private institutions (Professional Insurance, Chambishi Metals, Kagem mining, Gemcanton mine,Namwianga mission etc) with an agreement with Micro Finance Zambia Ltd (MFZ)  Improved on the clientele database with the help of Human Resource, Accounts and Heads of department to collect phone number of their employees.  Increased the number of stakeholders by finding potential employers with a good running payroll system and managed to have them get into an agreement with MFZ in regards to credit facility.  Led the team to manage reach out most schools as for Ministry of Education has a larger clientele and reached even those schools in the rural areas with the help of school maps around the zones: Monze, Choma, Kalomo, Livingstone, Zimba, Kazungula, Namwala, Sinazongwe, Gwembe, Pemba, Maamba etc.  Planned and implemented the use of agents in zones that are far flung from the Branch by putting posters and use of brochures.  Made the agents learn on how to calculate loans as to give no benefit of doubt as a client gets to the branch to access the loan. Quality Control/Assurance  Ensured that the clients came with the right documentation by screening and improved loan collections in not having non-performing loans  All clients had their credit history checked through use of Credit Reference Bureau (CRB) before loan processing to have no non-performing loans.  Processed loans for clients with a good affordability, by use of loan tools to determine one's affordability to qualify for the credit facility.  Ensured all data was captured correctly and all signatures are signed to bind the contract's terms and conditions.  All loans above branch limit were approved by the superior at Head Office.  Every month-end all documented loans processed were checked to minimize errors and attained 99% indicating full recovery of loans. General Administration  Provided excellent customer care and handled all complaints rightly to a customer's satisfaction and those that required much attention were handled over to other superiors.  Acting as a Branch Supervisor, mobile operations services were approved at Branch level.  Made sure all loans were fully checked before disbursement and approved as the acting Branch Supervisor.  Managed the database for all stakeholder's loans processed  Consolidated all sales made by 14 MFZ Branches across the country on a daily basis.  Delegated other duties to the team by improving team work spirit to have the organization goals achieved.  Managed the flex-cube system to make all payments posted in the system (single entry)  Daily sales reports were done and documentation was properly filed.  Working with the agents by having a good relationship JABULANI CHILDREN'S VILLAGE - Ndola, Zambia Industrial Attachment/Internship (01/2014 - 04/2014) Sawmill Section, Board Factory Section and Carpentry and Joinery Section  Contributed to the maximization of timber production in wood processing  Managed to improve the inventory and orders made for timber and boards from different customers, which led to good production and efficiency.  Led the team in producing standard timber to the required dimensions and grade timber from high grade to low grades.  Low graded timber had the improvement done by value addition. Making furniture and other products. Furniture that was custom made like painting low grade timber was used to add more value to it.  Contributed to the environmental management by making use of waste into useful products like laminated boards.  Sensitized workers to always be in safety clothing before commencing work and use of protective equipment in reducing of accidents and injuries.  Helped in designing furniture and other wood products by adding value to the competitive market
Resumé / CV :  Am currently working under Marketing Team with Spenn Zambia, a Fintech company powered by Cavmont Bank. With solid experience in marketing the Mobile Banking App, allowing the unbanked to bank through use of Spenn App to provide cost free services, simple and instantly financial services. As Loan clerk and credit officer with experience in the micro finance industry focused on loan credit facility, loan processing and performance; marketed loan products; quality control and assurance (risk and credit management) and general administrations. Having over 3 years of experience from Micro Finance Zambia Ltd in different districts in southern province; Monze, Choma, Kalomo, Livingstone, Zimba, Kazungula, Namwala, Sinazongwe, Gwembe, Pemba, Maamba etc. Knowledgeable about loan marketing , loan product development, risks forecast and management to avoid bad debts and arranging for an agreement with a new stakeholder to maximise sales. In addition to the experience and person qualities, have solid education foundation for a Bachelors' degree in Wood Science and Technology from the School of Natural Resources - The Copperbelt University. Solid understanding of wood processing, Environmental Management, Structural Engineering, Marketing, Entrepreneurship, Occupation Health and Safety, Economics, Production and Inventory, Maintenance and Engineering Service, Operations Research, Research Methodology etc. Results oriented, team player focused on excellence and professionalism to maximise team and organizational goals.
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